Questions about bulk SMS and the SMS Portal

Bulk SMS means preparing a message for multiple recipients in one campaign. IEOSUIA SMS Portal combines contact groups, message preparation, prepaid credits and delivery reporting for South African business messaging. Each recipient still has an individual message record and delivery outcome.

Credit purchase prices range from R0.35 to R0.22 each depending on the quantity bought. The minimum is 30 credits for R10.50 before any direct bank transfer saving. No VAT is charged. One credit sends one billable SMS segment. Three recipients receiving two segments each require six credits. Personalised content, Unicode and opt-out text can increase the credit requirement. Review the campaign preview before sending.

Yes. Choose the later-send option during campaign creation and review the selected date and time before submitting. Scheduling controls when dispatch should begin. It is not a guarantee of the exact time a handset will receive the SMS; provider and network processing also affect delivery.

Yes. Use an Excel .xlsx file or a CSV with a header row. Map the phone, name and optional email fields, and select an existing group when needed. Review import results for duplicates or invalid rows. Start with a small sample before importing a large list.

Campaign details and Reports separate successful sending from delivery confirmation. Delivered requires network confirmation. Sent - Awaiting Confirmation and Sent - Confirmation Unavailable both mean sending succeeded, not that delivery failed. Not Delivered is a definitive network failure; Not Sent means the message was excluded. Results update as postbacks arrive without a mandatory waiting period.

Review the individual recipient's status and details, check the number and read any provider error. Do not resend solely because a delivery report is unavailable: the original may already have arrived. Contact support with the campaign reference if the outcome is unclear, without sharing your password or a full contact list.

The campaign editor lets you include the configured opt-out footer. When an opt-out request is processed, that number is excluded from future campaign audiences. Review the Opted Out contact view. Use a footer appropriate to the reply route and retain responsibility for consent and lawful contact use.

Yes. Purchase credits through the Wallet before sending, then review the balance and campaign requirement. There is no monthly SMS subscription. Up to 500,000 credits, pay online without an added service fee or choose direct bank-transfer EFT with a discount. The 250,001 to 500,000 range costs R0.22 per credit before the bank transfer saving. Above 500,000 credits, direct bank deposit is required; contact sales at sms@ieosuia.com for a quote before paying. Credits are added after confirmed online payment or verification of cleared bank-transfer funds; returning from checkout alone is not proof of a completed purchase.

Your campaign audience must contain valid, eligible numbers and fit your available credits. The editor removes duplicate numbers and lets you exclude recipients or fit the campaign to available credits without deleting saved contacts. Contact support about very large campaigns instead of assuming an unlimited send rate.

The launch service is configured for South African mobile numbers and prices are in ZAR. Businesses, schools, community organisations and event teams can prepare campaigns for their own permitted contact lists. Confirm routing and pricing with support before attempting international destinations.

Email Campaigns are Coming Soon and are not available for campaign sending in this release. The available product workflow is SMS. No email campaign pricing, open tracking or click analytics is offered on this page.