Privacy Policy
Last updated: January 13, 2026
Responsible party
IEOSUIA, 26 Rock Alder, Naturena, Johannesburg, 2095, South Africa.
1. Introduction
IEOSUIA SMS Portal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS and email messaging service.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, company name
- Contact Data: Phone numbers and email addresses of your message recipients
- Message Content: The content of messages you send through our service
- Usage Data: Campaign statistics, delivery reports, login history
- Payment Information: Transaction records for credit purchases
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our SMS and email messaging service
- Process transactions and send billing information
- Send service-related notifications
- Improve and personalize the user experience
- Monitor usage patterns and prevent abuse
- Comply with legal obligations
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Message content is typically retained for 90 days for delivery reporting purposes. We may retain certain information longer as required by law or for legitimate business purposes.
5. Data Sharing
We may share your information with:
- SMS Gateway Providers: To deliver your messages to recipients
- Email Service Providers: To deliver your email campaigns
- Payment Processors: To process credit purchases
- Service Providers: Who assist in operating our service
- Legal Authorities: When required by law or to protect our rights
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
7. Your Rights
Under POPIA and other applicable laws, you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
8. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser. For more information, please see our Cookie Policy.
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.
10. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with POPIA and other applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please visit our Contact page to reach our support team.